Shop With Confidence
Review our refund and return policy for important information about returns, damaged products, order issues, and your Isle VIII Cosmetics purchase.
Refunds & Returns
We want you to feel confident when shopping Isle VIII Cosmetics. Please review our refund and return policy for important information about returns, damaged products, order issues, and your purchase.
Returns & Refunds
Your satisfaction with Isle VIII Cosmetics is important to us. If you experience an issue with your order, please contact us so we can review your purchase and help determine the appropriate next step.
- Please contact Isle VIII Cosmetics before returning any product so we can provide the appropriate return instructions.
- When contacting us about an order, please include your name, order information, the product involved, and the reason for your request.
- Due to the personal nature of cosmetic products, return eligibility may depend on whether a product has been opened, used, or otherwise removed from its original condition.
- Products returned for consideration should include their original packaging whenever possible.
- Refunds, exchanges, or replacements will be reviewed based on the circumstances of the order and condition of the merchandise.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect product, please contact Isle VIII Cosmetics as soon as possible.
- Please provide your order information and a description of the issue.
- Photographs of the product, packaging, or shipping damage may be requested to help us evaluate the issue.
- Once reviewed, we will provide instructions regarding an appropriate replacement, exchange, refund, or other resolution.
Order & Shipping Information
Please review your shipping and contact information carefully when placing an order with Isle VIII Cosmetics.
- Customers are responsible for providing accurate shipping and contact information during checkout.
- Shipping and delivery times may vary depending on destination, carrier service, holidays, weather, and other circumstances outside our control.
- If you believe your shipment has been lost, damaged, or incorrectly delivered, please contact us with your order information so we can assist you.
Questions About Returns or Refunds
If you have questions regarding an order, return, refund, exchange, damaged product, or incorrect shipment, please contact Isle VIII Cosmetics and we will be happy to assist you.